Delivery Policy

1. Digital delivery only

All of our products are digital downloads. We don't ship physical items or drives, so there are no shipping costs or delivery times. Our store is available wherever you have an internet connection.

2. When you get your files

Once your payment is confirmed:

We instantly email your download link to the address you used at checkout
Your order confirmation goes to that same address

The email normally arrives within a few minutes. If it doesn't, check your spam or promotions folder.

3. Getting back to your downloads

Lost the email? Use Resend My Downloads with your checkout email and we'll send your links again shortly, no login needed.

Your download links stay active for 90 days from the purchase date. Please download and back up your files within that time. See Download Help for tips.

4. File formats

Music is mainly delivered as 320kbps MP3, often grouped in ZIP folders
Some crates are very large, so we recommend a computer with a stable connection
ZIP folders open with the tools built into Windows and macOS
Files work with major DJ software, including Serato, Rekordbox, Traktor and VirtualDJ

5. Subscriptions

While your Monthly DJ Pool subscription is active, we email you a download link when each new drop is released. See our Terms of Service for billing details.

6. Delivery problems

If a link isn't working, or your download link hasn't arrived, try Resend My Downloads first. If that doesn't help, contact us with your order number and checkout email and we'll fix it as quickly as we can. Orders that were never accessible may qualify for a refund under our Refund Policy.

7. Contact