thedjpack.com1. Who this covers
This policy explains how thedjpack ("we", "us") handles personal information when you visit this website, buy a product or subscribe to a service.
2. Information we collect
Information you give us:
- Your email address, for orders, login codes and our mailing list if you join it
- Purchase and subscription details, including the name and billing address you enter at checkout
- Anything you send us through the contact form or support channels
Payment information: payments are handled by Stripe. We don't see or store your full card number.
Information collected automatically:
- Essential cookies that keep you logged in and remember your language
- Your cart and similar preferences, stored in your own browser
- Cookies and similar technology from the Meta Pixel, which record the pages you visit here and completed purchases, including the order value and products, so we can measure and improve our advertising
- The country your visit came from, as a total count in our visitor counter
- Standard server logs, such as IP address and browser type, kept by our hosting providers
3. How we use it
- To deliver your purchases and manage subscriptions
- To send transactional emails, such as receipts, download links and login codes
- To answer support requests
- To prevent fraud and unauthorized access
- To send product news, only if you subscribed, and you can ask us to remove you at any time
- To meet our legal, tax and accounting obligations
4. Who we share it with
We don't sell your personal information. We share it only as needed with:
- Stripe, for payments and fraud prevention (stripe.com/privacy)
- Our email delivery, hosting, database and file storage providers
- Discord, where our team receives order details, including your email, so we can deliver your files
- Meta, which receives page visit and purchase details from the Meta Pixel and from our servers. For a purchase this includes the order value and products, your IP address and browser details, Meta's browser cookies, and a scrambled (hashed) copy of your email, name and billing location, so Meta can match purchases to the ads people saw, including on other devices (facebook.com/privacy/policy)
- Legal or regulatory authorities, when the law requires it
5. How long we keep it
We keep personal information for as long as we need it for the purposes above, including business, tax and accounting records. After that, we delete or anonymize it.
6. Security
We use reasonable safeguards such as encrypted connections and private, expiring download links. No online service can be guaranteed completely secure.
7. Your rights
Depending on where you live, you may have the right to access, correct, delete or export your personal information, or object to how it's used. To make a request, contact us using the details below. You may also have the right to complain to your local data protection authority.
8. Children
This store is intended for adults and isn't directed at children under 18.
9. Changes
We may update this policy from time to time. The date at the top of this page shows the latest version.
10. Contact
Email: support@thedjpack.com
WhatsApp: +447868180866
Contact form: https://thedjpack.com/contact