thedjpack.com1. Digital products
Everything we sell is delivered electronically and can't be returned once you have access to it. For that reason, DJ crates, sound effects, monthly updates and subscription content are generally non-refundable once access has been provided, whether or not you have downloaded the files.
This policy doesn't limit any rights you have under the consumer protection laws where you live.
2. Subscriptions
The Monthly DJ Pool is billed in advance each month until you cancel. You can cancel at any time from your account. Cancelling stops future charges, and you keep access until the end of the period you have already paid for. We don't issue partial refunds for unused time.
3. When we will review a refund
We'll review a refund request in cases such as:
- You were charged twice for the same order
- Your files were never accessible and we couldn't fix the problem
- A billing error that you can show us
Contact us within 7 days of purchase with your order number, purchase date, a description of the problem and any helpful screenshots. Approved refunds go back to the original payment method, usually within 7–10 business days.
4. Chargebacks and disputes
Please contact us first so we can try to resolve the problem quickly. While a payment dispute is open, we may suspend access to the related order. We may also refuse future sales if disputes are filed in bad faith. Refunded orders lose access to their downloads.
5. Contact
Questions about this policy can be sent to thedjpack:
Email: support@thedjpack.com
WhatsApp: +447868180866
Contact form: https://thedjpack.com/contact