thedjpack.comthedjpack.com customer support
Download help
Lost your download link? No login needed. Enter your checkout email and we'll send your links again shortly.
Resend My DownloadsWhere to find your downloads
- Right after buying: we email your download link to your checkout email
- Your order confirmation arrives in the same inbox
- Lost the link? Use Resend My Downloads, with no login needed
Email not arriving?
- Check your spam, junk and promotions folders
- Make sure you're using the exact email you entered at checkout
- Some payment methods take a little longer to confirm, and your emails are sent once they do
Using login
Log in sends a one-time code to your email instead of using a password. If the code doesn't arrive, check the folders above or skip login and use Resend My Downloads.
Download tips
- Download links stay active for 90 days from your purchase date
- Large crates download best on a computer with a stable connection
- Back up your files to an external drive or cloud storage after downloading
Still stuck?
Send us your order number and checkout email and we'll get your files to you.